London College of Professional Studies (LCPS) – Terms and Conditions

1. Introduction

These Terms and Conditions apply to all learners enrolled with London College of Professional Studies (LCPS). By enrolling on any course provided by LCPS, learners agree to comply with the terms outlined below.

These Terms and Conditions are designed to ensure fairness, transparency, and compliance with UK consumer protection legislation and awarding organisation requirements.

2. Enrolment

Course enrolment is confirmed once:

• The learner has completed the registration process;
• The required course fee or agreed payment arrangement has been received; and
• LCPS has issued confirmation of enrolment.

LCPS reserves the right to refuse enrolment where eligibility requirements are not met or where incorrect information has been provided.

3. Fees and Payments

All course fees must be paid in accordance with the agreed payment schedule.

Failure to maintain agreed payments may result in:

• Suspension of learner access;
• Withholding of assessment submissions;
• Delay of certification;
• Withdrawal from the course.

All outstanding balances must be cleared before certificates can be released.

Course fees are non-transferable except where explicitly approved by LCPS.

4. 14-Day Cooling-Off Period and Cancellation Policy

Learners have the right to cancel their enrolment within 14 calendar days from the date of enrolment.

If a learner chooses to cancel within the 14-day cooling-off period, a course cancellation fee of £150 will apply.

Where a learner has already accessed course materials, attended classes, submitted assessments, received tutor support, or otherwise started the course during the cooling-off period, LCPS reserves the right to make additional reasonable deductions for services already provided.

Cancellation requests must be submitted in writing via email to the college administration.

After the 14-day cooling-off period has expired, course fees become non-refundable.

5. Course Transfer Policy

Learners may request a transfer to another course within 30 calendar days from the original course enrolment date.

Only one course transfer is permitted per learner enrolment.

Any request for a second or subsequent course transfer will require the learner to pay the full applicable course fee for the new course.

Course transfers are subject to:

• Approval by LCPS;
• Course availability;
• Meeting entry requirements; and
• Awarding organisation regulations where applicable.

Requests made after 30 calendar days from the original enrolment date will not be accepted.

6. Course Duration

All courses offered by London College of Professional Studies (LCPS) shall remain accessible to learners for a maximum period of up to 18 months from the learner’s official enrolment date, unless otherwise confirmed in writing by LCPS.

The maximum duration available to a learner may vary depending on the specific qualification, programme requirements, and the regulations or registration periods imposed by the relevant awarding organisation. Course duration shall therefore be determined based on the awarding organisation associated with the qualification selected by the learner.

LCPS reserves the right to determine and apply course access periods in accordance with awarding organisation requirements, qualification specifications, regulatory obligations, and operational considerations.

Learners who fail to complete their qualification within the applicable course duration may be subject to:

• Extension fees;
• Re-registration fees;
• Re-enrolment charges; or
• Closure of learner access.

LCPS reserves the right to remove access to learning materials, tutorials, assessments, learner portals, and academic support once the maximum course duration has expired.

Any extension beyond the allocated duration may only be granted in exceptional circumstances and remains entirely at the discretion of LCPS and, where applicable, subject to awarding organisation approval.

“A learner may only be granted one course extension during their enrolment period. Any approved extension shall be limited to a maximum period of 12 months and will be subject to the payment of any applicable extension, re-registration, administrative, or awarding organisation fees as determined by LCPS. Extension requests remain entirely at the discretion of LCPS and, where applicable, subject to awarding organisation requirements and approval.”

7. Learner Responsibilities

Learners are expected to:

• Provide accurate information during enrolment;
• Maintain respectful behaviour towards staff and other learners;
• Submit their own original work;
• Comply with plagiarism and malpractice policies;
• Attend scheduled sessions where applicable; and
• Maintain communication with tutors and the college.

Failure to comply with these responsibilities may result in disciplinary action or removal from the course.

8. Academic Integrity and Malpractice

LCPS operates a zero-tolerance approach towards plagiarism, cheating, academic misconduct, or the misuse of artificial intelligence tools in assessments where not permitted.

Any learner found committing academic malpractice may face:

• Assessment rejection;
• Suspension;
• Removal from the programme; or
• Notification to the awarding organisation.

9. Certification

Certificates will only be released when:

• All assessments have been successfully completed;
• Internal Quality Assurance processes are complete;
• Awarding organisation approval has been received where applicable; and
• All outstanding fees have been fully paid.

Certification timelines may vary depending on awarding organisation processing times.

10. Data Protection

LCPS processes learner information in accordance with UK GDPR and Data Protection legislation.

Learner information may be shared with awarding organisations, regulators, or government authorities where legally required or necessary for qualification processing.

11. Limitation of Liability

LCPS will not be held responsible for:

• Personal equipment failure;
• Internet connectivity issues;
• Loss of personal data caused by learner negligence;
• Delays caused by awarding organisations; or
• Circumstances beyond the reasonable control of the college.

12. Changes to Courses or Services

LCPS reserves the right to:

• Modify course content;
• Change schedules;
• Replace tutors;
• Update learning resources; or
• Amend delivery methods where necessary.

Such changes will be made with reasonable notice wherever possible.

13. Termination of Enrolment

LCPS reserves the right to terminate a learner’s enrolment where:

• Terms and Conditions are breached;
• Fees remain unpaid;
• Misconduct occurs;
• Fraudulent information is provided; or
• Academic malpractice is identified.

No refunds will be issued where enrolment is terminated due to learner misconduct or breach of policy.

14. Complaints and Appeals

Learners may submit complaints or appeals using the official LCPS complaints and appeals procedures.

All complaints must be submitted in writing.

LCPS will investigate complaints fairly and within reasonable timescales.

15. Amendments to Terms and Conditions

LCPS reserves the right to amend these Terms and Conditions at any time where necessary to comply with legal, regulatory, operational, or awarding organisation requirements.

Updated Terms and Conditions will be published on the official LCPS website.

16. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms and Conditions shall fall under the exclusive jurisdiction of the courts of England and Wales.